Terms + Conditions
Customer Care
We take pride in providing safe and high-quality products for your pets. However, it's important to note that it's your responsibility to ensure that your pet is given the appropriate products and in the correct amounts. NOT ALL PRODUCTS ARE SUITABLE FOR CERTAIN ANIMALS. We provide links to all the necessary information to help you make informed decisions for your beloved pets (click here for information). We are currently working on a visual system that allows you to easily identify products that are not suitable for your small animals.
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If for any reason you are not satisfied with your purchase, please contact us or follow our returns procedure as outlined in our returns policy. We strive to ensure that all of our customers are completely satisfied with their purchases and we are committed to resolving any issues that may arise. (click here for returns policy).
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Offers & Coupons
Coupons are added to the total value of products in a single order (exclude shipping costs). Our £25 Free UK Delivery offer can be used in conjunction with any other offer. All other offers can be rescinded at any time.
Privacy & Safety
We take your privacy and safety seriously. We collect and use your personal information only for the purpose of fulfilling your orders and providing you with the best possible shopping experience. We use industry-standard security measures to protect your data and ensure that your transactions are safe and secure. If you have any questions or concerns about our privacy and safety policy, please don't hesitate contact us here.
Payment Methods
We offer a variety of payment options, including credit/debit cards and PayPal. You can choose which payment option you wish to use during checkout.
Processing & Shipping
Orders are processed within 1-3 days Mon-Sun. Shipping methods are selected at checkout. Prices start from £3 for standard tracked UK delivery. This usually takes around 2- 4 working days after processing. For free UK delivery spend £25 on products.